Media Release

Dutch Lady Proven Safe and Authentic


PETALING JAYA, 28 February 2018 – Dutch Lady Malaysia today affirmed that all its products are safe for consumption and meet with Malaysian and international food safety standards. This was validated by official test results released by the Ministry of Health Malaysia (MOH) today.

The MOH lab results correlate 100% with the independent tests conducted by accredited labs in Malaysia and Singapore, commissionedby Dutch Lady Malaysia. Investigations carried out by Dutch Lady further confirmed that only authentic Dutch Lady products are being sold in the market.

“We are very pleased with the announcement made by the Ministry of Health which supports our initial findings that there are no quality deviations in the product and our milk is safe to be consumed. We are also happy to share that our investigations also confirmed that all Dutch Lady products sold in Malaysia are authentic,” said Tarang Gupta, Managing Director of Dutch Lady Malaysia.

“Dutch Lady has been operating in Malaysia for the past 55 years and our consumers health and well-being will always be our highest priority. We would like to thank our consumers for their support and continuous trust in our brand,” Gupta added.

For further questions on Dutch Lady products, please contact the Dutch Lady Careline at 1800-88-1191 or via email at dutchladycareline@frieslandcampina.com.

For more information, please visit www.dutchlady.com.my/milkbatchinvestigation.

 


 

Dutch Lady Investigates Milk Batch

PETALING JAYA, 13 February 2018 – Dutch Lady Malaysia confirms that it is currently investigating a case involving its Dutch Lady Curious (900g) product with the specific batch no. 1023C7WA.

The investigation was initiated in response to a health complaint lodged by a consumer and the incident has since triggered a widespread discussion and speculation on social media.

Upon receiving the complaint, Dutch Lady launched immediate action to contact the consumer and conducted internal checks. In line with its procedure, a sample of the product was obtained from the consumer and sent to both its internal lab and a certified independent laboratory for testing.

Dutch Lady has also met with the Ministry of Health and is working closely with them to resolve this matter. An announcement will be made when the full investigation has been completed.

“At Dutch Lady Malaysia, we take incidences like these seriously and reassure our consumers that their health and well-being is always our highest priority. At this point, our initial findings from the internal quality control process show that there are no quality deviations in the product and our milk is safe to be consumed,” said Tarang Gupta, Managing Director of Dutch Lady Malaysia.

Concerns on Counterfeit Products

In light of recent questions raised on social media channels, Dutch Lady is also addressing speculations that have been brought up regarding its packaging.

Gupta adds, “We’re aware that inaccurate information has started spreading on social media as netizens share their concerns. In the interest of our consumers, we need to correct speculations that have mistakenly identified certain packaging details as counterfeit indicators.”

Dutch Lady would like to clarify that the below are all authentic Dutch Lady products:

  • Batch codes beginning with 100, 101, 102 and 103
  • Expiry dates that end with (R), (W1), (W2) and (W3)
  • Packaging variants with both spellings of "Calcium" and "Kalsium"
  • Packaging variants showing the FrieslandCampina logo with and without a white box

In the meantime, the public are advised not to make or spread false information that could cause further public distress unnecessarily. We encourage concerned consumers to verify their information with our careline before posting or sharing on social media.

For further questions on Dutch Lady products, please contact the Dutch Lady Careline at 1800-88-1191 or via email at dutchladycareline@frieslandcampina.com

For more information, please visit www.dutchlady.com.my/milkbatchinvestigation

 

Versi Bahasa Malaysia