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PETALING JAYA, 13 February 2018 – Dutch Lady Malaysia confirms that it is currently investigating a case involving its Dutch Lady Curious (900g) product with the specific batch no. 1023C7WA.
The investigation was initiated in response to a health complaint lodged by a consumer and the incident has since triggered a widespread discussion and speculation on social media.
Upon receiving the complaint, Dutch Lady launched immediate action to contact the consumer and conducted internal checks. In line with its procedure, a sample of the product was obtained from the consumer and sent to both its internal lab and a certified independent laboratory for testing.
Dutch Lady has also met with the Ministry of Health and is working closely with them to resolve this matter. An announcement will be made when the full investigation has been completed.
“At Dutch Lady Malaysia, we take incidences like these seriously and reassure our consumers that their health and well-being is always our highest priority. At this point, our initial findings from the internal quality control process show that there are no quality deviations in the product and our milk is safe to be consumed,” said Tarang Gupta, Managing Director of Dutch Lady Malaysia.
Concerns on Counterfeit Products
In light of recent questions raised on social media channels, Dutch Lady is also addressing speculations that have been brought up regarding its packaging.
Gupta adds, “We’re aware that inaccurate information has started spreading on social media as netizens share their concerns. In the interest of our consumers, we need to correct speculations that have mistakenly identified certain packaging details as counterfeit indicators.”
Dutch Lady would like to clarify that the below are all authentic Dutch Lady products:
In the meantime, the public are advised not to make or spread false information that could cause further public distress unnecessarily. We encourage concerned consumers to verify their information with our careline before posting or sharing on social media.
For further questions on Dutch Lady products, please contact the Dutch Lady Careline at 1800-88-1191 or via email at email@example.com
For more information, please visit www.dutchlady.com.my/milkbatchinvestigation