Compass Our Code of Conduct

At Dutch Lady Milk Industries Berhad, we are guided to doing business the right way and responsibly at all times, at every level and in every aspect of our undertakings and operations. Trust, respect and integrity are all very much a part of our corporate culture. And it is of utmost importance that we all abide by the policies and codes of conduct established to form the ethical foundation of the organisation.

Clear ethical guidelines are made available for our employees and business partners to refer to anytime. Just click on the tabs to view the full document.


At Dutch Lady Milk Industries Berhad, we are guided by FrieslandCampina’s COMPASS, which serves as our code for good business conduct. COMPASS and its corresponding policies provide the basic principles that guide our business behaviour and our employees in all our business activities including those that involve external stakeholders like customers and suppliers. Employees are contractually bound to abide by the Compass code for good business conduct.


It is important to note that at Dutch Lady Milk Industries Berhad, we take “honest business” seriously and do not condone any decisions or acts that go against our codes and policies. Any improper or dishonest way of doing business, including any form of bribery (direct or indirect) and facilitation payments, is strictly forbidden.


Our belief in doing business responsibly and honestly includes maintaining a safe environment for reporting. Employees are encouraged to report any malpractices without fear or favour. Our “Speak-Up Procedure” is here to allow employees and stakeholders to address any concerns regarding non-compliance with Compass. Reports can be made via any of the following channels:


For a productive business relationship and successful collaboration that can go a long way, it is crucial that our external stakeholders share the same belief in ethical business as us. To work together efficiently and effectively, our Business Partners are to conduct business in the manner set out in our Business Practices for Business Partners policy.